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IT Support Specialist Resume Example
IT support resumes are screened on two things: the systems you can actually work with, and evidence that you resolve problems quickly without breaking anything else. Recruiters often filter on certifications and specific platforms before a hiring manager ever reads the page.
Ticket volume, resolution time and satisfaction scores are the natural numbers for this job. Projects such as migrations, device rollouts or a new onboarding process show you can do more than keep the queue moving.
The example
Kevin Nguyen
IT Support Specialist
kevin.nguyen@example.com · +1 (206) 555-0182 · Seattle, WA · linkedin.com/in/kevinnguyen-it
Summary
IT support specialist with 4 years supporting 350 users across Windows, macOS and Microsoft 365. Resolve 60 to 80 tickets a week with a 4.8 out of 5 satisfaction score. CompTIA A+ and Network+ certified.
Experience
IT Support Specialist — Cascadia Health Partners
Feb 2023 – Present · Seattle, WA
- Support 350 users across 4 clinic locations; resolve 60 to 80 tickets a week in ServiceNow with a 4.8/5 satisfaction score
- Led the replacement of 120 laptops in 6 weeks with zero lost data, using Intune for automated provisioning
- Automated new-hire account setup in Entra ID, cutting onboarding prep from 2 hours to 20 minutes per person
- Maintain printers, Wi-Fi access points and conference-room systems at all sites
Help Desk Technician — Northbridge Property Group
Jul 2021 – Jan 2023 · Bellevue, WA
- First-line support for 180 employees by phone, chat and in person; met response SLAs on 96% of tickets
- Wrote 35 knowledge-base articles that reduced repeat password and VPN tickets
Education
AAS, Information Technology — North Seattle College
2019 – 2021 · Seattle, WA
Certifications
- CompTIA A+ — CompTIA (2021)
- CompTIA Network+ — CompTIA (2023)
- Microsoft 365 Certified: Fundamentals — Microsoft (2024)
Skills
Windows & macOS support · Microsoft 365 & Entra ID · Intune / device management · Networking basics (DNS, DHCP, VPN) · ServiceNow · PowerShell scripting
Languages
English (Native) · Vietnamese (Fluent)
What matters for an IT support specialist resume
Lead with the stack you support
Windows, macOS, Microsoft 365, Active Directory or Entra ID, Google Workspace, your ticketing system. Match the posting’s terms and list only what you can troubleshoot without looking it up.
Measure the queue
Tickets per week, average resolution time and satisfaction scores show your throughput and quality. If your team tracked SLAs, say how often you met them.
Include one or two projects
A device rollout, a migration or an automated onboarding process shows you can plan and finish work, which is how support specialists move into systems roles.
Certifications are filters here
CompTIA A+, Network+ and Microsoft certifications are common screening terms. List them in their own section with the year.
FAQ
What should an IT support resume include?
The operating systems, platforms and tools you support, your ticket volume and resolution metrics, any projects you led, and certifications such as CompTIA A+. Customer-service skills matter too, since most of the job is helping people.
How do I get an IT support job with no experience?
Earn an entry-level certification such as CompTIA A+, build a home lab you can describe, and present any help-desk-like work, even informal. Volunteering to support a school, club or small business counts as real experience.
Should I include a home lab on my resume?
Yes, early in your career. Describe it like a project: what you set up, which systems, and what you learned to troubleshoot. It is evidence of skills you have not yet used in a job.
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